Refund policy

Returns & Refunds

We hope you love your Good Gifting order, but if you've changed your mind, you can return eligible items within 14 days of receiving your order.

To request a return, please contact us at sam@launchstock.co.uk with your order number and details of the item you'd like to return.

Items must be returned unused, in their original condition and, where applicable, in their original packaging.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

Damaged or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Where possible, please include photographs so we can resolve the issue quickly.

Non-returnable items

Certain items cannot be returned, including personalised or made-to-order products and any other products which cannot be returned for hygiene or legal reasons once opened.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Your statutory rights are not affected.